At Rozaleenaesthetica, we care about your satisfaction. If you are not fully happy with your purchase, we offer a simple and transparent return & refund process.
Returns are accepted within 7 days of receiving your order.
Items must be unused, unopened, and in original packaging.
Proof of purchase (invoice/order ID) must be provided.
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
Skincare, cosmetics, or personal care products that have been opened or used.
Products purchased on sale, discount, or clearance.
Gift cards or promotional items.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund.
Approved refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method.
We replace items only if they are defective, damaged, or incorrect.
To request an exchange, please contact us immediately with your order details.
Customers are responsible for return shipping costs (unless the item is defective or wrong).
We recommend using a trackable shipping service for safe return.
