At Rozaleenaesthetica, we value our customers and are committed to providing reliable and timely support. This Support Policy explains how you can reach us, the type of assistance we provide, and our service commitments.
Saturday – Thursday: 10:00 AM – 8:00 PM (GMT+6)
Friday & Public Holidays: Closed
Support requests received outside business hours will be addressed on the next working day.
You can reach our support team through the following channels:
Email: [your email here]
Phone/WhatsApp: [your number here]
Website Contact Form / Live Chat: (if available)
We aim to respond to all queries within 24–48 business hours.
Complex issues may take longer, but we will keep you updated.
Our support team can assist you with:
Order status and tracking
Payment & billing inquiries
Shipping & delivery updates
Returns, refunds, and exchange requests
Product information and usage guidance
Our support does not include:
Third-party product or service troubleshooting
Unauthorized reselling or warranty claims outside our store
Requests unrelated to Rozaleenaesthetica purchases
If you face any issue with our service or products, please contact us at [your email/phone]. We will investigate the matter and work to resolve it as quickly as possible.
